Returns & Exchanges
At Etto, we pride ourselves on the quality of our artisanal food products; if you are not entirely satisfied with your purchase, we are here to help with a straightforward return or exchange process.
Verify Eligibility
Ensure your items are unopened, in their original packaging, and within 14 days of delivery for non-perishable goods.
Contact Support
Email our customer care team with your order number and a photo of the product if it arrived damaged or incorrect.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund
Once our kitchen team inspects the return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing